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RG&E President & CEO Apologizes For Meter Read Isssues

Written by on January 10, 2023

A quick update with this whole RG&E situation the New York State Public Service Commision is expanding it’s investigation into the utility company.


RG&E President and CEO Patricia Nilsen apologized on behalf of the utility provider for issues that include billing and meter read delays. She also stated the company is working to resolve and improve the issues by bringing in resources and hiring more workers.

The company is also working to replace all of its meters with smart meters that will reduce any issues going forward. The smart meters will provide automatic readings and RG&E says it will take 3-5 years to complete.

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