RG&E
Colder winter temperatures are increasing energy use across New York, and applications are now open for the Emergency Home Energy Assistance Program (HEAP). RG&E is offering outreach this month to help customers understand energy-saving tools, billing, and available assistance programs. A HEAP advocate will be onsite at the RG&E Customer Service Center on West Avenue […]
The government-funded Home Energy Assistance Program (H.E.A.P.) has returned, just as the weather gets colder. Originally set to reopen at the start of November, the program was delayed due to the government shutdown but is now accepting new applicants. Eligibility for HEAP depends on annual income and household size. According to RG&E for a one-person household, […]
RG&E and NYSEG are moving indoor gas meters outside for safety and easier access. The process takes a few hours, requires the homeowner to be present, and involves briefly shutting off appliances. Crews are working neighborhood by neighborhood and contacting customers to schedule the relocation. RG&E and NYSEG to move some indoor meters outside – […]
Concerns are mounting over the impact of the ongoing federal government shutdown on the Home Energy Assistance Program, which aids individuals in paying their home heating bills during winter. RG&E and NYSEG announced Monday a partnership with the New York State Department of Public Service to support customers by temporarily pausing the delay for HEAP […]
National Grid customers in New York state are bracing for higher bills. The New York Public Service Commission has unanimously approved the utility’s three-year rate hike plan, which will go into effect starting in September for certain customers. This will add another $22 per month to energy bills, and that cost is expected to fluctuate […]
With temperatures climbing into the 90s, Rochester residents are relying heavily on air conditioning, leading to a significant increase in energy bills. To alleviate the financial burden, the city has opened several cooling centers and is encouraging the use of utility assistance programs. Residents like Damon Cottle and Lauren Watkins shared their strategies for minimizing […]
RG&E is addressing a technical error affecting autopay customers, caused by a federally mandated switch to a new payment vendor. The utility is securing impacted accounts and working with customers to resolve the issue. There will be no service disruptions, but customers who received a final termination notice should call (800)-743-2110. RG&E also reminds customers […]
NYSEG and RG&E, subsidiaries of Avangrid, are facing criticism following a state audit that uncovered major deficiencies in their operations and customer service. The audit issued nearly 130 recommendations, citing concerns with asset management, customer service outsourcing, and cybersecurity. Key findings include: Underinvestment in asset management, contributing to NYSEG’s poor electric reliability. Inaccurate reporting of […]
Local power companies are alerting customers to expect higher energy bills this month, but they assert that they are not at fault. NYSEG, RG&E, and National Grid are responsible for delivering gas and electricity and billing customers for both delivery and supply costs. The utilities only handle delivery charges, while the supply costs are set […]
Metro Justice, a community advocacy group in Rochester, N.Y., is raising concerns about a surge in utility shutoffs by Rochester Gas & Electric (RG&E), citing over 13,000 disconnections in 2024, including about 12,000 residential accounts. RG&E contests this claim, stating that the disconnections are part of a return to standard practices resumed after a pandemic-related […]
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