RG&E
RG&E and NYSEG are using new AI technology to improve customer service. Call IQ analyzes every customer-service call, identifying the reason for the call, customer sentiment, urgency and whether the issue was resolved. Supervisors can use the information to improve employee training and follow up on unresolved concerns. The technology builds on Ava, launched in […]
RG&E and NYSEG were among five New York utilities fined a combined $50.1 million by the Public Service Commission for failing to meet customer service standards in 2025. The companies received negative revenue adjustments meant to encourage better performance. Both argued storms and economic conditions affected their results. The penalties come as RG&E faces criticism […]
Utility crews are working Thursday morning to restore power after strong winds from Wednesday night’s storm caused outages across the region. As of 6:39 a.m. Thursday, the RG&E Outage List reported 2,937 customers without power, including: Power outages affected many residents throughout Wednesday, with electricity going on and off in parts of Monroe County. Around […]
New York State is penalizing RG&E and NYSEG after both failed reliability standards in 2025. RG&E will lose $5 million in revenue, while NYSEG faces a $3.5 million penalty after missing outage benchmarks for the seventh straight year. State officials say the penalties will not be paid by customers. State fails RG&E and NYSEG on […]
RG&E and NYSEG customers will start to see a temporary increase in their utility rates starting Monday. RG&E customers will see a 2.9% increase in the delivery charge for electric and a 1.2% increase for gas delivery. NYSEG customers will see a .2% increase for electric delivery and a 1.7% hike for gas delivery. News10NBC looked […]
The New York State Department of Public Service approved temporary rate hikes for Rochester Gas and Electric and New York State Electric and Gas customers starting June 1. RG&E customers will see electric delivery rates rise 2.9% and gas delivery rates increase 1.2%. NYSEG customers will see a 0.2% electric increase and 1.7% gas increase. The increases are smaller […]
Winter shutoff protections end April 15, meaning RG&E and NYSEG may disconnect customers over 60 days behind on bills. Last year, many households lost service with balances around $1,600. Act quickly—utilities must give notice, extreme temperatures offer protection, and programs like Home Energy Assistance Program can help. Thousands at risk for utility disconnection
New York’s Public Service Commission rejected a proposal from RG&E and NYSEG to loosen shutoff rules and instead strengthened statewide protections for utility customers. Utilities cannot disconnect service for non-payment during extreme temperatures (90°F or higher or 32°F or lower), can only shut off service Monday–Thursday from 8 a.m. to 4 p.m., and are barred […]
Gov. Kathy Hochul proposed a plan called “Excelsior Power” that would offer a $25 monthly bill credit to customers who replace older thermostats with smart thermostats and allow utilities to adjust those thermostats during times when the electric grid is most stressed. The report says the state is pursuing more flexible grid management as energy […]
WDKX Holiday Stream