RG&E
New York State is penalizing RG&E and NYSEG after both failed reliability standards in 2025. RG&E will lose $5 million in revenue, while NYSEG faces a $3.5 million penalty after missing outage benchmarks for the seventh straight year. State officials say the penalties will not be paid by customers. State fails RG&E and NYSEG on […]
RG&E and NYSEG customers will start to see a temporary increase in their utility rates starting Monday. RG&E customers will see a 2.9% increase in the delivery charge for electric and a 1.2% increase for gas delivery. NYSEG customers will see a .2% increase for electric delivery and a 1.7% hike for gas delivery. News10NBC looked […]
The New York State Department of Public Service approved temporary rate hikes for Rochester Gas and Electric and New York State Electric and Gas customers starting June 1. RG&E customers will see electric delivery rates rise 2.9% and gas delivery rates increase 1.2%. NYSEG customers will see a 0.2% electric increase and 1.7% gas increase. The increases are smaller […]
Winter shutoff protections end April 15, meaning RG&E and NYSEG may disconnect customers over 60 days behind on bills. Last year, many households lost service with balances around $1,600. Act quickly—utilities must give notice, extreme temperatures offer protection, and programs like Home Energy Assistance Program can help. Thousands at risk for utility disconnection
New York’s Public Service Commission rejected a proposal from RG&E and NYSEG to loosen shutoff rules and instead strengthened statewide protections for utility customers. Utilities cannot disconnect service for non-payment during extreme temperatures (90°F or higher or 32°F or lower), can only shut off service Monday–Thursday from 8 a.m. to 4 p.m., and are barred […]
Gov. Kathy Hochul proposed a plan called “Excelsior Power” that would offer a $25 monthly bill credit to customers who replace older thermostats with smart thermostats and allow utilities to adjust those thermostats during times when the electric grid is most stressed. The report says the state is pursuing more flexible grid management as energy […]
Colder winter temperatures are increasing energy use across New York, and applications are now open for the Emergency Home Energy Assistance Program (HEAP). RG&E is offering outreach this month to help customers understand energy-saving tools, billing, and available assistance programs. A HEAP advocate will be onsite at the RG&E Customer Service Center on West Avenue […]
The government-funded Home Energy Assistance Program (H.E.A.P.) has returned, just as the weather gets colder. Originally set to reopen at the start of November, the program was delayed due to the government shutdown but is now accepting new applicants. Eligibility for HEAP depends on annual income and household size. According to RG&E for a one-person household, […]
RG&E and NYSEG are moving indoor gas meters outside for safety and easier access. The process takes a few hours, requires the homeowner to be present, and involves briefly shutting off appliances. Crews are working neighborhood by neighborhood and contacting customers to schedule the relocation. RG&E and NYSEG to move some indoor meters outside – […]
Concerns are mounting over the impact of the ongoing federal government shutdown on the Home Energy Assistance Program, which aids individuals in paying their home heating bills during winter. RG&E and NYSEG announced Monday a partnership with the New York State Department of Public Service to support customers by temporarily pausing the delay for HEAP […]
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