RG&E
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With temperatures climbing into the 90s, Rochester residents are relying heavily on air conditioning, leading to a significant increase in energy bills. To alleviate the financial burden, the city has opened several cooling centers and is encouraging the use of utility assistance programs. Residents like Damon Cottle and Lauren Watkins shared their strategies for minimizing […]
RG&E is addressing a technical error affecting autopay customers, caused by a federally mandated switch to a new payment vendor. The utility is securing impacted accounts and working with customers to resolve the issue. There will be no service disruptions, but customers who received a final termination notice should call (800)-743-2110. RG&E also reminds customers […]
NYSEG and RG&E, subsidiaries of Avangrid, are facing criticism following a state audit that uncovered major deficiencies in their operations and customer service. The audit issued nearly 130 recommendations, citing concerns with asset management, customer service outsourcing, and cybersecurity. Key findings include: Underinvestment in asset management, contributing to NYSEG’s poor electric reliability. Inaccurate reporting of […]
Local power companies are alerting customers to expect higher energy bills this month, but they assert that they are not at fault. NYSEG, RG&E, and National Grid are responsible for delivering gas and electricity and billing customers for both delivery and supply costs. The utilities only handle delivery charges, while the supply costs are set […]
Metro Justice, a community advocacy group in Rochester, N.Y., is raising concerns about a surge in utility shutoffs by Rochester Gas & Electric (RG&E), citing over 13,000 disconnections in 2024, including about 12,000 residential accounts. RG&E contests this claim, stating that the disconnections are part of a return to standard practices resumed after a pandemic-related […]
The City of Rochester and RG&E are partnering to give out free energy efficiency kits ahead of the winter season. The kits include LED light bulbs, door sweeps, power strips, and faucet and shower head extenders. RG&E said the items can help residents save energy year-round. Kits will be divided among Rochester’s neighborhood service centers […]
The City of Rochester and RG&E are collaborating to distribute free energy efficiency kits to residents as winter approaches. These kits, aimed at helping households save energy year-round, include LED light bulbs, door sweeps, power strips, and faucet and shower head extenders. The kits will be available at Rochester’s neighborhood service centers on Monday, November […]
On the evening of October 30, 2024, residents of a Henrietta neighborhood were evacuated due to elevated carbon monoxide levels. Firefighters responded to Navajo Circle after reports of a gas odor and detected dangerous carbon monoxide concentrations upon arrival. As a precaution, they evacuated neighboring homes due to concerns of a possible explosion hazard. RG&E […]
According to News10NBC, RG&E customers will see a $12 increase on their bills come May as part of a negotiated rate increase approved by state regulators. If you’re a National Grid customer and you thought you were spared, think again. Now, that utility wants to increase its customers’ rates, too. National Grid is asking state […]
In Brighton, N.Y., a driver was hospitalized after their vehicle struck a telephone pole on Elmwood Avenue. The accident occurred as the driver attempted to swat away a bee inside the car, leading to a collision that brought down live wires. The incident, which happened on May 1, 2024, resulted in the temporary closure of […]
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