RG&E

The public hearings will begin on Tuesday for RG&E poor customer service practices with a 1pm and 6pm virtual hearing. The hearings will address the public complaints with RG&E on the delay in meter readings, issues with billing, and poor customer service. According to the New York State Department of Public Service there was a […]

Rochester Gas & Electric and New York State Electric & Gas announced the extension of a program meant to provide relief to customers. New York State’s Public Service Commission approved $672 million for a second round of financial help for customers who did not receive a bill relief credit during the first phase of the program. […]

As the New York Department of Public Services investigates a massive increase in customer complaints of billing issues, RG&E CEO Patricia Nilsen announces the company is working to improve customer service. So far, RG&E has hired 120 new customer service representatives and plans to hire 100 more in 2023, and also added 40 billing specialists […]

A quick update with this whole RG&E situation the New York State Public Service Commision is expanding it’s investigation into the utility company. RG&E President and CEO Patricia Nilsen apologized on behalf of the utility provider for issues that include billing and meter read delays. She also stated the company is working to resolve and […]

After RG&E proposed a hike in its gas and electric prices and amid billing issues that we’ve investigated for months. Local grassroots organization Metro Justice and City Council Vice President Mary Lupien will host a town hall on Thursday to call for a public takeover. The meeting will run from 6 p.m. to 8 p.m. […]

A 12 year boy is in critical condition after being shocked at an RG&E substation. The incident happened Sunday afternoon in Rochester on Suntru Street where firefighters found the boy inside the fence line with burns over his body. Let’s keep the young boy in our prayers. https://www.rochesterfirst.com/fire-department/rfd-12-year-old-boy-hospitalized-after-shock-at-substation/

It looks like we will be paying more not only for rent and food but also utilities. There will be an increase in gas and electricity in New York State. The announcement came from the New York State Public Service Commission Thursday that utilities are expected to cost a lot more this winter. The increase […]

RG&E and NYSEG customers are bracing to pay more for the delivery of energy after the utilities submitted requests for substantial rate increases earlier this year. Public hearings on the requests began as many of the customers who signed up to speak urged regulators with the New York State Department of Public Service to deny the […]

Have you noticed any discrepancies in your recent RG&E bills? Well, the company has finally acknowledged several reasons why customers may be seeing higher gas and electric bills. According to RG&E, the company is catching up on meter readings they missed during COVID and it led to some customers going months without getting a bill. […]

After the brutal wind storm that rolled in on Saturday night, workers continue to restore power for thousands throughout the county. According to county officials as of yesterday afternoon, early 7,500 RG&E customers don’t have power, and the bulk of those without power are located in Greece. On top of those without power, some intersections […]