RG&E
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As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
RG&E is starting its installations of the smart meters in the Rochester area Monday. The utility company plans to begin installing the smart meters in the town of Greece and the Southeast area past the city. After those locations they will circle around the map of the Rochester area. The company says the upgrades to […]
A motion has been filed with the Public Service Commission to dismiss RG&E and NYSEG plans to raise rates. The motion has been filed by environmental and consumer advocacy groups. The organizations argue in the motion that the two utility companies are “legally deficit”, full of errors, and are “unjustified”. They also say it’s not […]
Get ready because in March RG&E said that they will be installing 2,600 smart meters in certain counties in our area. The county’s that will receive the smart meters will be Wayne and Cayuga. No word yet if any of those meters will be installed in Monroe County. RG&E will begin installing smart meters in […]
The public hearings will begin on Tuesday for RG&E poor customer service practices with a 1pm and 6pm virtual hearing. The hearings will address the public complaints with RG&E on the delay in meter readings, issues with billing, and poor customer service. According to the New York State Department of Public Service there was a […]
Rochester Gas & Electric and New York State Electric & Gas announced the extension of a program meant to provide relief to customers. New York State’s Public Service Commission approved $672 million for a second round of financial help for customers who did not receive a bill relief credit during the first phase of the program. […]
As the New York Department of Public Services investigates a massive increase in customer complaints of billing issues, RG&E CEO Patricia Nilsen announces the company is working to improve customer service. So far, RG&E has hired 120 new customer service representatives and plans to hire 100 more in 2023, and also added 40 billing specialists […]
A quick update with this whole RG&E situation the New York State Public Service Commision is expanding it’s investigation into the utility company. RG&E President and CEO Patricia Nilsen apologized on behalf of the utility provider for issues that include billing and meter read delays. She also stated the company is working to resolve and […]
After RG&E proposed a hike in its gas and electric prices and amid billing issues that we’ve investigated for months. Local grassroots organization Metro Justice and City Council Vice President Mary Lupien will host a town hall on Thursday to call for a public takeover. The meeting will run from 6 p.m. to 8 p.m. […]
A 12 year boy is in critical condition after being shocked at an RG&E substation. The incident happened Sunday afternoon in Rochester on Suntru Street where firefighters found the boy inside the fence line with burns over his body. Let’s keep the young boy in our prayers. https://www.rochesterfirst.com/fire-department/rfd-12-year-old-boy-hospitalized-after-shock-at-substation/
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