RG&E
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The City of Rochester and RG&E are collaborating to distribute free energy efficiency kits to residents as winter approaches. These kits, aimed at helping households save energy year-round, include LED light bulbs, door sweeps, power strips, and faucet and shower head extenders. The kits will be available at Rochester’s neighborhood service centers on Monday, November […]
On the evening of October 30, 2024, residents of a Henrietta neighborhood were evacuated due to elevated carbon monoxide levels. Firefighters responded to Navajo Circle after reports of a gas odor and detected dangerous carbon monoxide concentrations upon arrival. As a precaution, they evacuated neighboring homes due to concerns of a possible explosion hazard. RG&E […]
According to News10NBC, RG&E customers will see a $12 increase on their bills come May as part of a negotiated rate increase approved by state regulators. If you’re a National Grid customer and you thought you were spared, think again. Now, that utility wants to increase its customers’ rates, too. National Grid is asking state […]
In Brighton, N.Y., a driver was hospitalized after their vehicle struck a telephone pole on Elmwood Avenue. The accident occurred as the driver attempted to swat away a bee inside the car, leading to a collision that brought down live wires. The incident, which happened on May 1, 2024, resulted in the temporary closure of […]
RG&E putting its customers on alert about scammers acting as employees to steal personal information. Scammers are threatening customers that their power will be shut off unless they make a payment. Make sure you don’t give out any personal information. RG&E & NYSEG warn customers of scammers posing as employees (rochesterfirst.com)
Monroe County is moving closer to considering a $1 million study on the feasibility of replacing Rochester Gas and Electric (RG&E) with a public utility, amid community complaints about the energy company’s billing practices and customer service. The county’s environment and public works committee voted 4-3 in favor of a referral, setting the stage for […]
After the first snowfall, RG&E has announced that their average consumer will likely experience a decrease in gas heating expenses, though the same cannot be said for electricity bills. From November to March, RG&E predicts a $40 savings on gas bills for the average home, in comparison to the previous year. On the other hand, […]
If you have been trying to get through to RG&E and have not been successful there is another way. RG&E mobile command unit will be at the David F. Gantt R-Center Friday from 10 am – 2 pm. The mobile command center will be there to answer questions customers have about RG&E’s services and billing […]
Be on the lookout for a new meter. Across Rochester, RG&E technicians are now installing smart meters, designed to improve customer service, following a wave of heated complaints over billing and other issues. Angie Capps, the manager of meter services at RG&E, stated: “The smart meters are going to allow us to see the meters, […]
As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
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