RG&E
Local power companies are alerting customers to expect higher energy bills this month, but they assert that they are not at fault. NYSEG, RG&E, and National Grid are responsible for delivering gas and electricity and billing customers for both delivery and supply costs. The utilities only handle delivery charges, while the supply costs are set […]
Metro Justice, a community advocacy group in Rochester, N.Y., is raising concerns about a surge in utility shutoffs by Rochester Gas & Electric (RG&E), citing over 13,000 disconnections in 2024, including about 12,000 residential accounts. RG&E contests this claim, stating that the disconnections are part of a return to standard practices resumed after a pandemic-related […]
The City of Rochester and RG&E are partnering to give out free energy efficiency kits ahead of the winter season. The kits include LED light bulbs, door sweeps, power strips, and faucet and shower head extenders. RG&E said the items can help residents save energy year-round. Kits will be divided among Rochester’s neighborhood service centers […]
The City of Rochester and RG&E are collaborating to distribute free energy efficiency kits to residents as winter approaches. These kits, aimed at helping households save energy year-round, include LED light bulbs, door sweeps, power strips, and faucet and shower head extenders. The kits will be available at Rochester’s neighborhood service centers on Monday, November […]
On the evening of October 30, 2024, residents of a Henrietta neighborhood were evacuated due to elevated carbon monoxide levels. Firefighters responded to Navajo Circle after reports of a gas odor and detected dangerous carbon monoxide concentrations upon arrival. As a precaution, they evacuated neighboring homes due to concerns of a possible explosion hazard. RG&E […]
According to News10NBC, RG&E customers will see a $12 increase on their bills come May as part of a negotiated rate increase approved by state regulators. If you’re a National Grid customer and you thought you were spared, think again. Now, that utility wants to increase its customers’ rates, too. National Grid is asking state […]
In Brighton, N.Y., a driver was hospitalized after their vehicle struck a telephone pole on Elmwood Avenue. The accident occurred as the driver attempted to swat away a bee inside the car, leading to a collision that brought down live wires. The incident, which happened on May 1, 2024, resulted in the temporary closure of […]
RG&E putting its customers on alert about scammers acting as employees to steal personal information. Scammers are threatening customers that their power will be shut off unless they make a payment. Make sure you don’t give out any personal information. RG&E & NYSEG warn customers of scammers posing as employees (rochesterfirst.com)
Monroe County is moving closer to considering a $1 million study on the feasibility of replacing Rochester Gas and Electric (RG&E) with a public utility, amid community complaints about the energy company’s billing practices and customer service. The county’s environment and public works committee voted 4-3 in favor of a referral, setting the stage for […]
After the first snowfall, RG&E has announced that their average consumer will likely experience a decrease in gas heating expenses, though the same cannot be said for electricity bills. From November to March, RG&E predicts a $40 savings on gas bills for the average home, in comparison to the previous year. On the other hand, […]
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