Rochester Gas And Electric Customer Frustration Changes Are Needed

Written by on December 10, 2018

I can’t tell you how completely frustrated and disappointed I am with Rochester Gas & Electric Company.
THEY made the mistake, even admitted the mistake was on their end but yet I have to pay for it.
The sad part is they are right.
What other options do we have besides having the service turned off and going without??   
So let’s make a really long story as short as possible. I get a notice in the mail from RG&E saying they have not read the meter in the 12 months I’ve lived at this particular address.
Not one notice sent to inform me that the meter reader could not obtain a reading.
Okay.. So I go down to the leasing office, showed them the notice and the leasing agent said they didn’t understand why the meter was not read for the year they have access to the room.
After notifying  RG&E a month later they send me a bill for over eight times the amount I’d been paying for service.
When I called to ask why my bill is so high the customer service representative said because they charged me for the whole year they didn’t get readings.
So let me get this correct…  I have to pay for a mistake you guys made?
Now I asked the RG&E rep what if I can’t pay on time because I’m being billed for an entire year for the month, will my service will be shut off?
The rep acknowledged they were wrong for not reading the meters but also said no matter what I have to pay the bill.
Well what if I was a single mom with two or more kids on a fixed income, or an elderly person who needs support, someone who is disabled, or someone who simply may not have the means for whatever reason to pay if this happened to them?
So then we’d have to go with out gas and/or electricity??
That is just plain unacceptable.
As a community we have a voice and we can not allow ourselves to be taken advantage of or bullied into paying for a mistake that is clearly on the company.
We should not have to feel like we have no other options especially when we may have fixed or limited income that may leave us with a very hard decision.
Please share your story if you have experienced a similar issue with RG&E and/or the services they provide?
Leave a comment or text 678-1039.

Reader's opinions
  1. Amanda Elliott   On   December 11, 2018 at 9:17 am

    I’ve been having issues with them for over a year now. Months of estimated reads for absolutely no reason then crazy bills. For some reason I’m averaging over $300 a month for a small 2 bedroom apartment…I work 60 hours a week and my son is 2. How in the world are we using up all this electric when we are not even there? Even the estimated amounts are high so I’m never getting a break. RGE is ridiculous!!

  2. Colleen   On   December 12, 2018 at 3:57 pm

    I had an experience with them this billing period. I submit my meter reading via RGE web. They said they didn’t receive the readings and could I send them a picture of the reading when I submitted them. I didn’t take a picture I told them, therefore they used what they estimated what we used. It was double what we usually pay. They’re always scamming people, it’s sickening!

  3. Colleen   On   December 14, 2018 at 11:39 am

    Check your bills folks, I submitted a meter reading. They choose to use the gas and estimated my electric use! This was for this month! Twice in a row now! Mad as you know what!

  4. deborah groleau   On   September 25, 2019 at 8:43 pm

    last month they said that my meter reading didn’t get to billing on time and they would adjust it so this month the raised my service charge 30 dollars more then last month was with out power 4 hour no deduction on bill for outage
    then I call them to find out why my surcharge was more then my electrical usage I told the lady that this was extortion and she hung up on me one pissed off customer right know

  5. Serce   On   August 18, 2021 at 4:18 am

    Im curious if you ever have problems with what people post? Recently it seems to have become an epidemic, although it seems to be changing for the better. What are your thoughts?

  6.   On   August 18, 2021 at 4:21 am

    Its pretty interesting that the mainstream media has changed the way it looks at this recently dont you think? What once seemed like a never discussed issue has become more prevelant. Overall though Im looking for a change.

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