RGE Apologizes For Poor Customer Service & Announces Improvement Plan
Written by Site Hub on January 11, 2023
As the New York Department of Public Services investigates a massive increase in customer complaints of billing issues, RG&E CEO Patricia Nilsen announces the company is working to improve customer service. So far, RG&E has hired 120 new customer service representatives and plans to hire 100 more in 2023, and also added 40 billing specialists in 2022 with the goal to reduce billing issues by significantly reducing estimates.
Nilsen stated: “We’re concerned for all of our customers. For those that have been less than satisfied with our billing – we hear you, we’re taking steps to improve, we’re bringing on new resources to help us do so, and we apologize. We ask for your patience as we work through these challenges so we can continue to serve you safely and reliably.”
Source: 13 WHAM
