NYSEG
RG&E and NYSEG are moving indoor gas meters outside for safety and easier access. The process takes a few hours, requires the homeowner to be present, and involves briefly shutting off appliances. Crews are working neighborhood by neighborhood and contacting customers to schedule the relocation. RG&E and NYSEG to move some indoor meters outside – […]
Concerns are mounting over the impact of the ongoing federal government shutdown on the Home Energy Assistance Program, which aids individuals in paying their home heating bills during winter. RG&E and NYSEG announced Monday a partnership with the New York State Department of Public Service to support customers by temporarily pausing the delay for HEAP […]
National Grid customers in New York state are bracing for higher bills. The New York Public Service Commission has unanimously approved the utility’s three-year rate hike plan, which will go into effect starting in September for certain customers. This will add another $22 per month to energy bills, and that cost is expected to fluctuate […]
RG&E and NYSEG were fined a combined $20 million for failing 2024 customer service standards, with RG&E penalized $9.8 million and NYSEG $11.2 million. National Grid also faces a $3.7 million penalty. The fines will be returned to customers through rate plans. New York utilities penalized millions for poor customer service
NYSEG and RG&E, subsidiaries of Avangrid, are facing criticism following a state audit that uncovered major deficiencies in their operations and customer service. The audit issued nearly 130 recommendations, citing concerns with asset management, customer service outsourcing, and cybersecurity. Key findings include: Underinvestment in asset management, contributing to NYSEG’s poor electric reliability. Inaccurate reporting of […]
Local power companies are alerting customers to expect higher energy bills this month, but they assert that they are not at fault. NYSEG, RG&E, and National Grid are responsible for delivering gas and electricity and billing customers for both delivery and supply costs. The utilities only handle delivery charges, while the supply costs are set […]
As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
A motion has been filed with the Public Service Commission to dismiss RG&E and NYSEG plans to raise rates. The motion has been filed by environmental and consumer advocacy groups. The organizations argue in the motion that the two utility companies are “legally deficit”, full of errors, and are “unjustified”. They also say it’s not […]
It looks like we will be paying more not only for rent and food but also utilities. There will be an increase in gas and electricity in New York State. The announcement came from the New York State Public Service Commission Thursday that utilities are expected to cost a lot more this winter. The increase […]
RG&E and NYSEG customers are bracing to pay more for the delivery of energy after the utilities submitted requests for substantial rate increases earlier this year. Public hearings on the requests began as many of the customers who signed up to speak urged regulators with the New York State Department of Public Service to deny the […]
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