New requirements for Social Security recipients mandate that key benefits be accessed only online or in person, leaving many older adults confused and anxious about how this will affect their payments.
Starting March 31, phone services will be discontinued, pushing recipients to rely on online platforms or visits to Social Security offices.
While President Trump and his administration claim these changes aim to streamline processes and reduce fraud, individuals like Cook are concerned about the potential negative impact on those who depend on Social Security income.
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