Rochester-Area Domestic Violence Centers Hit Capacity

Willow Domestic Violence Center in Rochester has only 49 beds, and it is already at capacity. But that’s not the only concern being raised. “We are in a position where the need is really urgent, and the need is really high,” said Meghan de Chateauvieux, president and CEO of Willow Domestic Violence Center.

The city of Rochester, along with Willow and other organizations, released its 2025 report on domestic violence-related incidents last month. The report includes data showing domestic violence rates nearly doubled the state’s average. During a press conference, de Chateauvieux said some of those numbers reflect more survivors reaching out for help. But as the calls for help grow, available space continues to shrink. “There are only 94 beds, nine counties, almost 10,000 domestic incident reports from law enforcement, 40,000 calls to 911. I mean, the need is staggering, and we don’t have enough capacity in this entire region to meet that need,” said de Chateauvieux.

She said it is not uncommon for the center to receive a high volume of calls. However, with the cost of living continuing to increase, the center is finding it difficult to meet that demand while helping survivors find safe places to live. “We are finding it challenging to provide those options for folks, because people who are living in our shelter right now can’t get to the next step. And it has in the past, been a lot easier for folks to get to the next step. When rent was $700 a month, right? And now we’re looking at $3,000 for that rent. And people are not able to meet that,” she said. De Chateauvieux said her biggest concern is that survivors may turn away after learning the center is at capacity. However, she said the organization will always have resources available for those in need.

“Overall, to survivors, the capacity issues that we’re experiencing as a community for beds that we don’t have enough beds for everyone should not deter you from calling us for help, because there are other ways that we can help,” said de Chateauvieux. De Chateauvieux said the center has been working to create safe dwelling options, which are smaller, more discreet shelters for survivors. Monroe County currently does not have this option. She continues to encourage survivors to reach out to the center for help, as well as explore resources at shelters outside the county.

If you or someone you know is a survivor seeking help, click here for more information and resources. You can also call Willow’s 24/7 hotline at 585-222-7233.

Source: Rochester First