MyChart Users Could Be Charged Depending On Message Exchange

If you’re a MyChart user starting July 17th URMC will be charging for certain services on the app when it comes to message exchange.

Any question that needs to be answered by an expert and if the exchange is more than 5 minutes the user’s insurance provider could be hit with a bill.

The MyChart app receives over two million messages a year.

MyChart users will soon be billed for ‘complex’ message exchanges (rochesterfirst.com)