Rochester Gas and Electric
Kathy Hochul is proposing “Excelsior Power,” a plan offering a $25 monthly bill credit to New Yorkers who install smart thermostats and allow utilities to adjust them during peak demand to help stabilize the grid. Utilities like Rochester Gas and Electric and New York State Electric & Gas already run a voluntary program with small […]
Monroe County residents seeking help with home‑heating costs will have new opportunities to apply for assistance as county officials and Rochester Gas and Electric prepare a series of in‑person outreach events beginning Friday. The sessions, which run through mid‑February at two Rochester locations, will allow eligible households to apply for the federally funded Home Energy […]
Monroe County is moving closer to considering a $1 million study on the feasibility of replacing Rochester Gas and Electric (RG&E) with a public utility, amid community complaints about the energy company’s billing practices and customer service. The county’s environment and public works committee voted 4-3 in favor of a referral, setting the stage for […]
Be on the lookout for a new meter. Across Rochester, RG&E technicians are now installing smart meters, designed to improve customer service, following a wave of heated complaints over billing and other issues. Angie Capps, the manager of meter services at RG&E, stated: “The smart meters are going to allow us to see the meters, […]
As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
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