Rochester Gas and Electric

Monroe County is moving closer to considering a $1 million study on the feasibility of replacing Rochester Gas and Electric (RG&E) with a public utility, amid community complaints about the energy company’s billing practices and customer service. The county’s environment and public works committee voted 4-3 in favor of a referral, setting the stage for […]

Be on the lookout for a new meter. Across Rochester, RG&E technicians are now installing smart meters, designed to improve customer service, following a wave of heated complaints over billing and other issues. Angie Capps, the manager of meter services at RG&E, stated: “The smart meters are going to allow us to see the meters, […]

As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]