NYSEG
National Grid customers in New York state are bracing for higher bills. The New York Public Service Commission has unanimously approved the utility’s three-year rate hike plan, which will go into effect starting in September for certain customers. This will add another $22 per month to energy bills, and that cost is expected to fluctuate […]
RG&E and NYSEG were fined a combined $20 million for failing 2024 customer service standards, with RG&E penalized $9.8 million and NYSEG $11.2 million. National Grid also faces a $3.7 million penalty. The fines will be returned to customers through rate plans. New York utilities penalized millions for poor customer service
NYSEG and RG&E, subsidiaries of Avangrid, are facing criticism following a state audit that uncovered major deficiencies in their operations and customer service. The audit issued nearly 130 recommendations, citing concerns with asset management, customer service outsourcing, and cybersecurity. Key findings include: Underinvestment in asset management, contributing to NYSEG’s poor electric reliability. Inaccurate reporting of […]
Local power companies are alerting customers to expect higher energy bills this month, but they assert that they are not at fault. NYSEG, RG&E, and National Grid are responsible for delivering gas and electricity and billing customers for both delivery and supply costs. The utilities only handle delivery charges, while the supply costs are set […]
As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
A motion has been filed with the Public Service Commission to dismiss RG&E and NYSEG plans to raise rates. The motion has been filed by environmental and consumer advocacy groups. The organizations argue in the motion that the two utility companies are “legally deficit”, full of errors, and are “unjustified”. They also say it’s not […]
It looks like we will be paying more not only for rent and food but also utilities. There will be an increase in gas and electricity in New York State. The announcement came from the New York State Public Service Commission Thursday that utilities are expected to cost a lot more this winter. The increase […]
RG&E and NYSEG customers are bracing to pay more for the delivery of energy after the utilities submitted requests for substantial rate increases earlier this year. Public hearings on the requests began as many of the customers who signed up to speak urged regulators with the New York State Department of Public Service to deny the […]
Two days ago at the beginning of the weekend, thousands of people from Orleans to Yates County lost power as 60mph wind gusts whipped through the region. RG&E, NYSEG and National Grid estimate somewhere over 7500 outages occurred in homes and businesses across the greater Rochester area. In Mendon, the wind knocked down several telephones, […]
Written by Jasmine The New York State Electric and Gas Corporation (NYSEG) and Rochester Gas and Electric (RG&E) are urging customers to be vigilant when it comes to giving out your financial information due to a rash of recent phone scams. RG&E and NYSEG customers have been reporting various phone calls to the two companies, […]
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