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Ring Video Smart Doorbell 2nd Generation Recall

Written by on November 12, 2020

Ring is recalling about 350,000 of its Ring video doorbell camera’s because they could catch fire. The video doorbell company say it discovered the batteries in the video doorbells can overheat if not installed correctly. The doorbell overheating can cause fires or minor burns.

The recall is for the Ring Video Doorbell 2nd Generation smart doorbell model number 5UM5E5. The doorbells came with a mounting bracket and a USB charger.

There have been 85 incidents reported because the doorbell screws were incorrectly installed. As a result, 23 of the doorbells did catch on fire. The recalled products were sold at electronic and home good stores nationwide. They were also sold online at Amazon.com and Ring.com from June 2020 to October 2020.

If you purchased one of the recalled video doorbells you are urged to immediately stop installing the doorbell and contact Ring for installation instructions.

To contact Ring call 800-656-1918 seven days a week 8 am – 12 am or you can go to Ring.com.

For more information and download the revised installation instructions by clicking here.

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