DMV announces new customer service website

The New York State Department of Motor Vehicles (DMV) has launched a newly redesigned website aimed at enhancing customer service. The updated site features a more intuitive interface and streamlined content, allowing users to easily navigate various DMV services. DMV Commissioner Mark Schroeder emphasized that the website upgrade is part of a broader transformation to improve customer interaction and service efficiency. This redesign is a key component of a four-year project that also includes initiatives like the New York Mobile ID, which enables digital versions of identification on smartphones, and the modernization of the DMV’s outdated computer systems. The new website is now accessible to the public.

Source: Rochester First