social services
Orleans County has launched an AI phone assistant, EVA, for its Department of Social Services—the first in Western New York. EVA can handle up to 1,000 calls at once, helping manage the department’s heavy call volume. It currently answers basic questions (like hours and directions), supports 35 languages, and transfers more complex issues to staff. Officials […]
A WXXI “Connections” segment focused on a new report describing the state of homelessness in Rochester and discussed proposed ways to reduce it. The program included Rochester City Council President Miguel Meléndez and other local leaders who talked about shelter capacity, barriers to stable housing, and service needs across the system. The segment description notes […]
The Trump administration announced it is suspending funding for social safety net programs in California, Colorado, Illinois, Minnesota, and New York, citing fraud concerns—particularly over alleged assistance to undocumented immigrants. Affected programs include child care subsidies, cash assistance, and other essential services for low-income families. The administration has not provided details or evidence of widespread […]
Looking for information on housing, social services, or mental health? Make sure you lock this date in your calendar for Saturday, August 20th. The Community Total Health & Wellness Fair will help anyone one in need of services provided by the City of Rochester and Monroe County. The fair will be at International Plaza 838 […]
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